In most cases, your internet bandwidth should be sufficient to carry 20 or more phone devices. Each phone only needs 80KB to run.
Go to link http://www.speakeasy.net/speedtest to test.
Yes, you can transfer your phone number to Voko. Both residential and business numbers, including toll free 800 numbers, all can be transferred.
7-10 business days.
7-10 business days.
The new phone devices are shipped and preconfigured. You only need to open the box and plug into internet.
Dial *22 from the phone, enter password 777
Selection 1. Ring, Forward, Voicemail
Selection 2. Ring, Forward
Selection 3. Ring, Voicemail
Selection 4. Forward, Voicemail
Selection 5: Ring only
Selection 6: Forward only
Selection 7: Voicemail only
Selection 0: Enter forwarding number
Enable Call Forward: Dial *22 from the phone, enter password 777, select 6 “Forward Only” mode.
Remove Call Forward: Dial *22 from the phone, enter password 777, select 1 “Ring, Forward, Voice” mode.
Change forward number: Dial *22 from the phone, enter password 777, select 0, enter forwarding number.
Press *23 plus extension number
Send request to administrator to enable “Always” recording feature.
Send request to administrator to enable recording function. Push button on the phone to start recording. Push the same button again to stop recording.
Login to account with username and password, go to selected extension, find the call entry, click green arrow play button.
Login to account, select extension number, enter email address and click checkbox to enable voice mail to email.
Go to phone device to dial *97 to delete the message from server.
Voice message light blinks on the phone.
Press VM button or dial *97 to listen to the message.
Check internet availability.
Restart power on the phone device.
Unplug power for 5 seconds and plug back in.
Internet connection quality is usually the biggest factor.
There are several options to improve call quality:
Go to link http://www.speakeasy.net/speedtest to test.
Order an analog telephone adapter (ATA) device.
Connect ATA device to internet using LAN port.
Connect fax machine to ATA device telephone port
Enter email address to allowed fax sender’s list.
Send an email with fax paper as an attachment.
Email address format – fax##########@titaniumvfax.com where ########## = destination fax number For example, to fax to 6263070684,\
send email with attachment to: fax6263070684@titaniumvfax.com
Valid attachment types are PDF, DOC, DOCX, XLS, XLSX, RTF, PPT, PPTX, and TIFF (Fax-formatted)
Enter receipt’s email address from account web page.
Receive fax as PDF attachment in email.
Fill new customer information sheet, Voko will assignment account onboard manager to manage new account Setup, phone devices configuration, shipping, and installation.
[Click to Fill New Customer Information]
Voko onboard account manager updates customer company data based on “New Customer Information” sheet.
Information include: company name, address, tax id, contact phone, email, billing email, music on-hold file, etc.
Fill extension information, emails on “New Customer Information” sheet. Voko onboard account manager helps to configure the users.
Fill extension information, emails on “New Customer Information” sheet. Voko onboard account manager helps to configure the groups.
Open shipped phone device from the box. Setup handset, base.
Plug network cable to “LAN” port.
Plug in power adapter.
Power over Ether (POE) switch is combo of a network switch with 24VDC delivering through the same network cable. Using POE switch will avoid to use power adapter for the phone. It makes cabling job significant easier, for example for the conference room phones, overhead paging speakers and surveillance cameras.
Open shipped ATA device box.
Plug network cable to “LAN” port.
Plug in power adapter.
The steps to configure a phone device are different for various model phones. The following provides a few examples for several model phones, like Grandstream, Polycom, etc.
Go to Voko account link
https://web.vokophone.com:8444/
Login with user@youremail.com and your password.
Click “Billing Information” tab at top
Click “Payment info”
Edit and Save
Go to Voko account link
https://web.vokophone.com:8444/
Login with user@youremail.com and your password.
Click “Billing Information” tab at top
Click “Payment info”
Edit and Save
Go to Voko account link
https://web.vokophone.com:8444/
Login with user@youremail.com and your password. (click Forgotten Password to reset)
Click “My Profile” tab at top
Go to Voko account link
https://web.vokophone.com:8444/
Login with user@youremail.com and your password.
Click “IP Centrex” tab at top
Click “Huntgroups” from left menu list
Edit and Save
Go to Voko account link
https://web.vokophone.com:8444/
Login with user@youremail.com and your password.
Click “Billing Information” tab at top
Click “Invoices” from left menu list
Go to Voko account link
https://web.vokophone.com:8444/
Login with user@youremail.com and your password.
Click “Billing Information” tab at top
Click “Make a payment” from left menu list
Go to Voko account link
https://web.vokophone.com:8444/
Login with user@youremail.com and your password.
Click “Billing Information” tab at top
Click “Reports” from left menu list
Go to Voko account link
https://web.vokophone.com:8444/
Login with user@youremail.com and your password.
Click “Billing Information” tab at top
Click “Transactions” from left menu list
Enter “From” and “To” date range to search
Go to Voko account link
https://web.vokophone.com:8444/
Login with user@youremail.com and your password.
Click “Billing Information” tab at top
Click “Billing Summary” from left menu list
Go to link http://www.speakeasy.net/speedtest to test.
Use this online form to submit internet quote. Make sure enter the correct service address. If there is already existing internet provider, indicate the name.
